Communications Surveillance
Check communications against policy continuously, surfacing only what a reviewer needs to see.
What It Does
The agent reads every message across email, chat, and recorded voice rather than a sample, checks each against your surveillance policies, and raises a flag that quotes the exact passage and names the policy it breaks. The flag and the reviewer's disposition are both written to the compliance archive.Without it: Sampling-based review misses risk, and full manual review does not scale across channels.
- A deleted or edited message keeps its original text in the archive copy the agent read.
- Carries the surrounding thread so a quoted line is read in context
- Deal code names and internal shorthand are matched from your own lexicon
- A passage that reads as risk but breaks no policy is left unflagged
Illustrative example
On a Thursday afternoon a trader sends a direct message reading 'don't put that in writing, call my mobile'. The agent flags the line against the off-channel communications policy, attaches the six messages either side of it and both participants' desks, and routes it to the surveillance reviewer's queue. The reviewer reads the passage in context and decides whether it is a conduct matter or a lunch plan.
Every message, not samples
Chat and IM
Direct messages, threads
Voice recordings
Recorded desk calls
Compliance archive
Original, pre-edit text
Communications surveillance
WatchStarts when
A message is sent or received on a monitored channel
How far it goes
it flags and records, and takes no action itself
Never
CLOSURE: enforced below the model, not asked of it
Policy flag
Raised against a rule
Cited passage
Quoted in context
Reviewer routing
Queued and logged
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Case Studies
Claims Processing Automation, FNOL to Settlement
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Simple claims settle in under a day, so adjusters reach the complex ones.
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