Policy Knowledge Assistant
Answer internal policy and product questions from approved sources, scoped to each role.
What It Does
The agent answers from your approved policy and product documents only, cites the source section, and scopes answers by the asker's role. Every query is logged.Without it: Front-line teams ping compliance for answers that exist in policy documents nobody can find quickly.
- Answers carry the policy version and effective date, not just the section
- Where two approved documents conflict, both are shown rather than one picked
- Jurisdiction-specific rules are selected from the asker's own entity and region
- Repeat questions surface to compliance as a signal the policy reads unclearly
Illustrative example
A relationship manager in the Singapore branch asks whether a non-resident client can open a multi-currency account on a certified passport copy alone. The agent answers from the KYC standard v4.2, effective March 2026, cites the section requiring a second proof of address for non-residents, and notes that the retail onboarding guide still carries the old single-document rule. The RM gets the answer and the conflict, and takes the discrepancy to compliance.
Policy library
Versions, effective dates
Product documentation
Product rules, sometimes stale
IdP
Role, entity, region
Policy knowledge assistant
SuggestStarts when
Someone asks a policy or product question
How far it goes
it proposes, and a person approves before anything commits
Never
OPINION: enforced below the model, not asked of it
Answer
Cited to a section
Access
Scoped to the role
Query log
Written per question
More Financial Services Agents
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Triage fraud and anomaly alerts, assemble the evidence, and hand an analyst a decision-ready file.
KYC document intelligence
Read onboarding packets in full, extract what compliance needs, and flag gaps before review.
AML alert triage
Score and structure AML alerts with the supporting evidence, every decision logged for the audit file.
Case Studies
What Stops a Fraud Agent From Moving Money
Banking
90% of institutions already run AI here; the models were never the blocker.
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The Bank Cannot Simply Disbelieve the Customer
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Each denial carries the evidence behind it, assembled while the case is open.
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