Financial Services agent
Policy knowledge assistant
Answer internal policy and product questions from approved sources, scoped to each role.
What it does
The agent answers from your approved policy and product documents only, cites the source section, and scopes answers by the asker's role. Every query is logged.
Without it: Front-line teams ping compliance for answers that exist in policy documents nobody can find quickly.
- Answers carry the policy version and effective date, not just the section
- Where two approved documents conflict, both are shown rather than one picked
- Jurisdiction-specific rules are selected from the asker's own entity and region
- Repeat questions surface to compliance as a signal the policy reads unclearly
Illustrative example
A relationship manager in the Singapore branch asks whether a non-resident client can open a multi-currency account on a certified passport copy alone. The agent answers from the KYC standard v4.2, effective March 2026, cites the section requiring a second proof of address for non-residents, and notes that the retail onboarding guide still carries the old single-document rule. The RM gets the answer and the conflict, and takes the discrepancy to compliance.
Policy library
Versions, effective dates
Product documentation
Product rules, sometimes stale
IdP
Role, entity, region
Policy knowledge assistant
SuggestStarts when
Someone asks a policy or product question
How far it goes
it proposes, and a person approves before anything commits
Never
OPINION: enforced below the model, not asked of it
Answer
Cited to a section
Access
Scoped to the role
Query log
Written per question
More financial services agents
- Fraud-alert investigationTriage fraud and anomaly alerts, assemble the evidence, and hand an analyst a decision-ready file.SuggestCore bankingCard processor+2
- KYC document intelligenceRead onboarding packets in full, extract what compliance needs, and flag gaps before review.SuggestOnboarding portalDocument store+2
- AML alert triageScore and structure AML alerts with the supporting evidence, every decision logged for the audit file.SuggestTransaction monitoringCase management+2
Case studies
View all
Banking · Solution blueprint$213 Billion Lost to Declines That Were Never FraudDecisions weigh evidence rather than rules, so fewer good customers are refused.Read case study →
Banking · Solution blueprintCompliance Approved It, Information Security Did NotThe runtime answers them: isolated per session, egress allowlisted, all logged.Read case study →
Banking · Solution blueprintKYC Automation for Banks, Down to Every OwnerOwnership is resolved and every owner screened before a human opens the file.Read case study →
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